Refund policy
# Return & Refund Policy
**Last Updated:**
At **MAROVEX**, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.
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# 1. Return Eligibility
You may request a return if the following conditions are met:
* The return request is made within **7 days** of receiving your order.
* The product is unused, unwashed, and in its original condition.
* All original tags, labels, packaging, and accessories are intact.
* The product is returned with the original invoice or proof of purchase.
* The item is not listed under the "Non-Returnable Items" section below.
We reserve the right to decline returns that do not meet these conditions.
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# 2. Return Process
To initiate a return:
1. Contact our customer support team at MAROVEX **within ****7 days** of delivery.
2. Provide your order number and the reason for the return.
3. If requested, share photographs of the product.
4. Once your return is approved, we will provide instructions for returning the item.
Please do not return products without receiving return authorization from our support team.
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# 3. Refund Process
After we receive and inspect the returned item:
* You will be notified of the approval or rejection of your refund.
* If approved, your refund will be processed to your original payment method.
* Refunds are generally completed within ** after approval, depending on your payment provider or bank.**
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
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# 4. Exchanges
We offer exchanges for eligible items in cases such as:
* Incorrect size
* Incorrect product received
* Damaged or defective product
* Product received different from what was ordered
Exchange requests must be submitted within 7 days **of delivery and are subject to stock availability. If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.**
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# 5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
* Contact us within 1-2 days **of delivery.**
* Include clear photographs of the product and packaging.
* We will review your request and arrange a replacement or refund, as appropriate.
Please do not use or wash the product before reporting the issue, as this may affect your eligibility.
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# 6. Non-Returnable Items
The following items are generally not eligible for return or exchange unless they are defective or required by applicable law:
* Products that have been used, worn, or washed.
* Products without original tags or packaging.
* Customized or personalized items.
* Gift cards.
* Clearance, final sale, or promotional items (unless damaged or defective).
* Products damaged due to misuse, improper care, or normal wear and tear.
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# 7. Return Shipping Costs
* If the return is due to a damaged, defective, or incorrect product sent by MAROVEX, we will bear the return shipping cost.
* If the return is due to a change of mind, incorrect size selection, or any customer-related reason, the customer may be responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of packages lost during return transit.
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# 8. Order Cancellations
Orders may be cancelled before they are dispatched by contacting our customer support team.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
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# 9. Late or Missing Refunds
If you have not received your refund after the stated processing period:
* Check your bank account or payment method again.
* Contact your card issuer or bank, as processing times may vary.
* If you still have not received your refund, please contact us at .
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# 10. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
**MAROVEX**
Email: *[ry5254872@gmail.com](mailto:ry5254872@gmail.com)
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Our customer support team will be happy to assist you and will make every effort to resolve your concerns promptly.