Shipping policy
Shipping Policy
Thank you for shopping with MAROVEX. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.
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1. Order Processing
* Orders are processed within [1–3 BUSINESS DAYS] after successful payment confirmation.
* Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
* Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.
* During peak seasons, sales, or festivals, order processing may take slightly longer.
Once your order has been processed, you will receive a shipping confirmation email.
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2. Shipping Methods
MAROVEX partners with trusted courier services to ensure safe and reliable delivery.
Available shipping options may include:
* Standard Shipping
* Express Shipping (where available)
The available shipping methods for your location will be displayed during checkout.
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3. Delivery Timeframes
Estimated delivery times are:
* Metro Cities: [2–5 BUSINESS DAYS]
* Non-Metro Cities: [4–7 BUSINESS DAYS]
* Remote Locations: [5–10 BUSINESS DAYS]
These are estimated delivery times and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.
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4. Shipping Charges
Shipping charges are calculated during checkout.
* Standard Shipping: [SHIPPING COST]
* Express Shipping (if available): [EXPRESS SHIPPING COST]
* Free Shipping: Available on orders above ₹1999.
Any shipping charges will be clearly shown before you complete your purchase.
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5. Order Tracking
Once your order has been shipped, you will receive an email containing:
* Your tracking number
* Courier partner details
* Tracking link (where available)
Please allow up to 24 hours after dispatch for tracking information to become active.
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6. Delivery Issues and Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
* Courier partner delays
* Severe weather conditions
* Public holidays
* Natural disasters
* High order volumes
* Incorrect or incomplete shipping information provided by the customer
If your order is significantly delayed, please contact us at [ry5254872@gmail.com](mailto:ry5254872@gmail.com), and we'll be happy to assist you.
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7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
* Delivery may be delayed or unsuccessful.
* Additional shipping charges may apply for re-delivery.
* MAROVEX is not responsible for delays or losses resulting from incorrect customer information.
Please contact us immediately if you need to update your address before your order is dispatched.
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8. Failed Deliveries
If a delivery attempt is unsuccessful because the recipient is unavailable or the shipping address is incorrect:
* The courier may attempt re-delivery.
* The package may be returned to MAROVEX.
* Additional shipping charges may apply for re-shipment.
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9. International Shipping
At present, MAROVEX ships only within India.
We are working towards expanding our services internationally. Any future international shipping options will be announced on our website.
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10. Lost or Damaged Packages
If your package is lost or arrives damaged:
* Contact us within 48 hours of delivery or the expected delivery date.
* Provide your order number and photographs (if applicable).
* We will work with our courier partner to investigate the issue and provide an appropriate resolution.
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11. Contact Us
For any shipping-related questions or assistance, please contact us:
MAROVEX
Email: [ry5254872@gmail.com](mailto:ry5254872@gmail.com)
Website: https://marovex.in
Customer Support Hours:
- Monday – Saturday: 11:00 AM – 5:00 PM (IST)
Sunday & Public Holidays: Closed
We aim to respond to all shipping-related inquiries within 24–48 business hours.